Refund Policy

This Refund Policy explains the conditions under which customers may receive a refund for services provided by Beerbike Georgia LTD ("Company", "we", "our", "us"). This policy works in harmony with our Terms & Conditions.

1. Customer Cancellations

1.1 Standard Cancellation by Customer

Refund eligibility depends on when the cancellation request is submitted:

• Full refund: For cancellations made 7 Days or more before the scheduled ride.
• No refund: For cancellations made within 7 Days of the scheduled ride.

All cancellation requests must be made through email or the official booking channel.

1.2 Late Arrival / No-Show

• Customers who arrive late and miss the ride are not entitled to a refund.
• Customers who fail to appear for their scheduled ride ("no-show") receive no refund.

2. Company Cancellations

2.1 Cancellations Due to Safety, Weather, or Operational Reasons

Beerbike Georgia LTD may cancel a ride at any time due to:

• Severe or unsafe weather conditions
• Mechanical or operational issues
• Staff availability
• Health or safety concerns
• Any force majeure event

If the Company cancels for these reasons, customers may choose:

• A full refund, or
• A rescheduled ride at no extra cost

Beerbike Georgia LTD is not responsible for any additional expenses (transport, accommodation, third-party fees).

2.2 Cancellations Due to Minimum Participant Requirement

Some rides require a minimum number of participants to operate.

If the minimum number of bookings is not met, the Company may:

• Cancel the ride,
• Combine groups, or
• Offer an alternate time slot.

If the ride is canceled due to insufficient participants, customers are entitled to:

• A full refund, or
• A free rescheduling option

No additional compensation is provided.

3. Cancellations Due to Customer Behavior

3.1 Excessive Intoxication or Unsafe Conduct

If a customer is removed from a ride or refused participation due to:

• Excessive intoxication
• Violent or unsafe behavior
• Failure to follow safety instructions
• Failure to follow Driver/Guide Instructions
• Damage to property
• Being a danger to others

→ No refund will be issued.

3.2 Underage Alcohol Violation

Beerbike Georgia LTD strictly prohibits alcohol consumption by anyone under 18 years old.

• If a participant under 18 attempts to consume alcohol or provides false documentation, the Company may refuse service.
• If the entire group's ride is affected due to violation of age rules,

→ No refund will be issued.

(Participants under 18 may be allowed to join the ride—depending on local law—but will not be served alcohol.)

4. Refund Processing

• Refunds will be processed to the original payment method.
• Processing time may take 5–10 business days, depending on the bank or payment provider.
• Beerbike Georgia LTD is not responsible for delays caused by payment processors.

5. Non-Refundable Circumstances

You will not receive a refund for:

• Customer-requested cancellations within the non-refundable period
• No-shows or late arrivals
• Removal from the ride for misconduct
• Policy violations (e.g., age restrictions for alcohol)
• Third-party booking platform fees (if applicable)

6. Contact Us

For refund requests or questions, please contact: